Refund & Returns Policy
Overview & Return Eligibility
We want you to be completely happy with your purchase. If you’re not satisfied, you may return most items within 30 days of the delivery date for a refund or exchange. After 30 days, we’re unable to offer a refund or exchange.
To qualify for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging, with all original parts, tags and accessories included
- Accompanied by a valid receipt or other proof of purchase (e.g. order confirmation email or order number)
Non-Returnable Items
For safety, hygiene, or regulatory reasons, some items cannot be returned. These include:
- Perishable goods
- Intimate or sanitary products
- Hazardous materials, flammable liquids or gases
- Gift cards
- Downloadable software products
- Certain health and personal care items
We’re also unable to accept returns of items that arrive back to us used, damaged, or missing original parts or packaging. If you’re unsure whether your item qualifies, please contact us before sending it back.
Refunds & Refund Processing
Once your return is received and inspected, we’ll email you to confirm whether your refund has been approved. If approved, your refund will be automatically applied to your original payment method within a reasonable processing period, in line with your bank or card provider’s own timelines.
Please note that items purchased on sale or at a discount may be subject to different refund terms, which will be communicated at the time of purchase where applicable.
If you haven’t received your refund within the expected timeframe, please first check with your bank or payment provider, as processing times can vary. If the issue isn’t resolved, contact us and we’ll look into it for you.
Exchanges & Damaged Products
We only replace items if they are defective, damaged in transit, or incorrect. If your order arrives with a problem, please contact us as soon as possible with your order number, a description of the issue, and photos if available, so we can resolve it quickly.
Where an exchange is approved, it will generally be for the same product, subject to stock availability and our review.
Return Shipping
Unless the return is the result of an error on our part, or you’re covered by a legal right that says otherwise, you’ll be responsible for your own return shipping costs. Original shipping charges are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items, as we can’t guarantee that we will receive your returned item.
Contact Us
If you have any questions about returns, refunds, exchanges, or a supplier-specific policy, our team is happy to help.
Email us at dopeydeals@mail.co.uk and we’ll get back to you as soon as we can.