Refund & Returns Policy

Overview & Return Eligibility

We want you to be completely happy with your purchase at Dopeydeals. If you’re not satisfied, you may return most items within 30 days of the delivery date for a full refund or exchange. After 30 days from delivery, we are unable to accept returns or issue refunds.

To qualify for a standard return, your item must be:

  • Unused, undamaged, and in the same condition that you received it.
  • In its original packaging, with all original parts, tags, and accessories included.
  • Accompanied by a valid receipt or proof of purchase (e.g. your order confirmation email or order number).

Return Shipping Costs & Restocking Fees

We believe in straightforward, transparent pricing with no hidden charges:

Return Reason Return Shipping Cost Restocking Fee
Defective / Damaged / Incorrect £0.00 (Prepaid UK label provided by us) £0.00 (No fee)
Change of Mind / Customer Remorse Customer covers return shipping £0.00 (No fee)

Restocking Fee: We do NOT charge any restocking, handling, or administration fees on returns (£0.00).

How to Return an Item

To ensure your return is logged and refunded promptly, please follow these four simple steps:

  1. Initiate Return: Email our team at support@dopeydeals.co.uk or message us on WhatsApp at +44 7419 843084 with your order number and reason for return.
  2. Receive Instructions: Our team will verify your order within 24 business hours and provide you with an authorized Return Merchandise Authorization (RMA) reference.
  3. Ship to our UK Return Depot: Securely package the item in its original box and post it to our returns facility:
    Dopeydeals Returns Department
    3 The Queen Mother Court
    Rochester, Kent, ME1 3JF
    United Kingdom
  4. Inspection & Refund: Once delivered and checked (within 1–2 business days), your refund is approved and issued immediately.

Refunds & Refund Processing Timelines

Once your return is received and inspected, we’ll email you to confirm whether your refund has been approved.

Approved refunds are automatically issued back to your original payment method (Stripe / Debit or Credit Card). Funds typically reflect in your bank or card account within 5 to 7 business days, depending on your bank or card provider’s processing timelines.

If you haven’t received your refund within 7 business days, please first check with your bank or payment provider. If the issue isn’t resolved, contact our team and we will trace the transaction reference for you.

Exchanges & Damaged Products

We replace items if they are defective, damaged in transit, or incorrect. If your order arrives with a problem, please contact us within 48 hours of delivery with your order number, a description of the issue, and photos so we can resolve it quickly.

Where an exchange is approved, we will provide a prepaid return label and dispatch a replacement or issue a full refund at zero additional cost to you.

Non-Returnable Items

For safety, hygiene, or regulatory reasons, some items cannot be returned:

  • Perishable goods and food items.
  • Intimate or sanitary products if hygiene seals are broken.
  • Hazardous materials, flammable liquids, or gases.
  • Gift cards or downloadable software products.
  • Items returned used, damaged, or missing original packaging and parts.

Contact Us

If you have any questions about returns, refunds, or exchanges, our customer support team is happy to help: