Shipping Policy

We want your order to reach you as quickly, safely, and smoothly as possible. This Shipping Policy explains our UK delivery coverage, order processing schedules, courier transit times, and free shipping guarantee.

Delivery Area & Shipping Rates

We currently deliver to all residential and commercial addresses across the United Kingdom.

100% Free UK Delivery on All Orders – No minimum spend, no checkout surcharges, and no hidden delivery fees.

Dispatch & Delivery Timeframes

Our store accepts online orders 24 hours a day, 7 days a week. Orders are fulfilled and dispatched Monday through Friday according to the schedule below:

Stage Schedule Details
Online Ordering 24/7 (Anytime) You can place your order online anytime, day or night.
Same-Day Dispatch Cut-Off 2:00 PM (GMT) Orders placed before 2:00 PM (Mon–Fri) are processed and dispatched the same day.
Handling Time 0 – 1 Business Day Orders placed after 2:00 PM or on weekends are packed the next business day.
Transit Time (Courier) 1 – 2 Business Days Tracked courier delivery via Royal Mail, DPD, Evri, or DX.
Total Delivery Window 1 – 3 Business Days Estimated arrival at your door from the date of payment confirmation.

*Please note: Business days refer to Monday through Friday and do not include weekends or UK Bank Holidays.

Order Tracking

As soon as your parcel is dispatched from our facility, you will automatically receive a dispatch confirmation email containing your tracking identification number and a direct courier tracking link.

Please allow up to 24 hours for the courier’s system to reflect initial transit updates after parcel collection.

Delivery Issues & Damaged Packages

If your package has not arrived within the estimated 1–3 business day delivery window, or if it arrives visibly damaged in transit, please contact our support desk within 48 hours of delivery with your Order Number and photos of any damage.

We will immediately investigate with the courier and issue a priority replacement or full refund under our Refund & Returns Policy.

Contact Us

Have a question about tracking, delivery schedules, or need assistance with your order? Our customer support team is on hand Monday through Friday: